Facility Management   |

Serveo & Situm for the cleaning service management at Adolfo Suárez Madrid-Barajas Airport

The Adolfo Suárez Madrid-Barajas Airport, managed by Aena, has taken a significant step in modernizing its cleaning services with the recent awarding of the contract to Serveo. This decision is marked by a key requirement included in Aena’s tender: the implementation of a geolocation system to audit the execution of the service.

Efficient cleaning in airports is a significant challenge, especially in one as large and busy as Adolfo Suárez Madrid-Barajas. Keeping the facilities in perfect condition is vital for the traveler’s experience and the airport’s image.

Having immediate and reliable information about the service facilitates continuous improvement, and this is where geolocation can provide valuable assistance. Aware of how it benefits the passenger experience through real-time navigation in its app, Aena has decided to use geolocation to also improve the cleaning service, which was ultimately awarded to Serveo.

A robust, precise, and reliable solution for auditing facility management services

Situm’s outdoor/indoor location based solution for real-time monitoring of cleaning staff via smartphones has been a key factor, but undoubtedly, analytics has given Serveo a competitive advantage to meet Aena’s geolocation requirements. Situm’s solution provides a wide variety of customizable reports that can be integrated with third-party solutions, such as Power BI, to know when, where, and how long the service was performed, among others.

Heatmaps. At a quick glance, the manager can check where most of the time was spent.

Trajectory Visualization. For more detailed analysis, one can check on a plan the set of movements of a user and the order in which they were carried out, with a play & pause function for easier use and an enhanced experience. It also provides information about when the route was taken, its duration, and the distance.

Stays in Geofences. The system also provides information about the time spent in areas defined by the service manager, including the schedule in which it was performed.

Situm, a Leader in Solutions for Geo-Management of Facility Management Services Situm’s outdoor and indoor location solutions are characterized by their precision and versatility. Situm’s experience in managing work teams at airports began in the field of PMR management, continued in the field of security with I-SEC, and takes a new step with Serveo.

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