Regional One Health, a leading healthcare provider in Memphis, Tennessee, has partnered with Situm to introduce interactive indoor maps across its facilities. This innovative initiative aims to enhance navigation for patients, visitors, and staff throughout its extensive medical campus.
About Regional One Health
Renowned for its world-class Centers of Excellence in trauma care, burn treatment, neonatal intensive care, and high-risk pregnancy, Regional One Health also offers a wide range of exceptional services, including oncology, primary and specialist care, rehabilitation therapy, pharmacy, and imaging.
Serving the Memphis community, Regional One Health encompasses multiple specialized centers of excellence, including the Elvis Presley Trauma Center, the Firefighters Burn Center, the Center for High-Risk Pregnancy and the Sheldon B. Korones Newborn Center.
With thousands of visitors accessing its services daily, the institution accommodates significant patient volumes across expansive facilities spanning multiple buildings and floors. Navigating such a complex environment can be particularly challenging for patients and visitors, many of whom may already be under stress due to medical emergencies, scheduled procedures, or visiting loved ones. This often results in confusion, delays, and additional demands on hospital staff, who frequently assist with directions.
“A hospital visit can be overwhelming, and the last thing patients or their families need is the added stress of getting lost in a large medical facility. We recognized the need for an interactive map that allows visitors to familiarize themselves with our layout even before they arrive, reducing anxiety and improving their overall experience,” said Matt Koyak, Regional One Health’s Marketing Director.
Why Situm?
After conducting extensive research into indoor navigation solutions, Regional One Health chose Situm for its advanced and user-centric technology.
” Situm stood out for its ability to deliver a highly intuitive and customizable mapping solution. One of the key factors in our decision was its versatility across multiple platforms—visitors can access the maps through our website, mobile devices, and even kiosks at the hospital, ensuring they always have guidance at their fingertips. Additionally, the ability to update maps in real time allows us to reflect any changes instantly, providing the most accurate navigation experience possible,” explained Matt Koyak.
Regional One Health’s campus map.
Situm’s indoor navigation system offers several key features and benefits:
- Interactive 3D Maps: Detailed visuals that are easy to navigate, making it simple for users to find their way.
- User-Friendly Interface: Effortless updates and customization capabilities to reflect real-time changes within the hospital environment.
- Multi-Platform Accessibility: Maps accessible via web browsers, kiosks, and mobile devices without requiring app downloads.
- Easy-to-Use Map Management System: An easy-to-use system for staff to update and manage maps, ensuring navigation remains accurate and up-to-date.
Addressing Challenges and Anticipated Benefits
Navigating large healthcare facilities often leads to frustration, delayed appointments, and frequent staff interventions. By implementing Situm’s interactive maps, Regional One Health aims to:
- Enhance Patient Experience: Help visitors locate departments, patient rooms, and amenities with ease, reducing stress and improving satisfaction.
- Improve Operational Efficiency: Free up staff time spent giving directions, allowing them to focus on patient care.
- Increase Accessibility: Provide intuitive navigation solutions for individuals with mobility challenges, ensuring equitable access throughout the facility.
This collaboration reflects Regional One Health’s commitment to adopting innovative technologies that improve healthcare delivery and elevate the patient’s experience.