Following the successful deployment of AENA Maps at Adolfo Suárez Madrid-Barajas Airport late last year, this guidance app that draws on Situm’s indoor location technology arrives now at Josep Tarradellas Barcelona-El Prat Airport.
After Madrid’s airfield, El Prat is Spain’s second-largest international airport, with a record 50.2 million passengers in 2018, which also puts it in sixth place in Europe in terms of passenger traffic. Between both locations, Aena Maps is now available to more than 100 million passengers per year.
With this mobile application, free to download for both Android and iOS, Aena provides passengers with a personalized, real-time guidance service that also includes other useful tools during their journey through these facilities:
- Automatic positioning within the airport.
- Guidance through the fastest route to the selected destination.
- Directions on the map or by voice. It also displays the estimated time to the destination, as well as alternative routes for people with reduced mobility.
- Map searches and movements.
- Where to find the airport services and points of interest and all the necessary information: boarding gates, stores, toilets, restaurants …
The implementation of this tool is not only an advantage for travelers. Its use also implies an improvement in the management of the facilities by offering a personalized alternative to physical signage and customer service by airport workers. To improve the travel experience for passengers, as well as making its services more accessible, in the long term this application will assist users throughout all stages of their journey: from their home gate to the boarding gate.
By implementing Aena Maps, an app developed by Telefónica and CARTO DB on the Situm IPS indoor location platform, the company is taking another step forward in its digitalization process. “Aena has made a strong commitment to promoting the digitization of its airports to improve the passenger travel experience and the accessibility of its services, making their stay at the airport easier and more comfortable. We will be able to offer users personalized experiences that adapt to their needs at all times, which will improve their perception,” says Aena’s Commercial and Real Estate General Manager, María José Cuenda.
After the implementation in Barcelona, Aena will continue with its deployment in the rest of the Spanish airports.