Last Updated 09/09/2020

This Privacy Policy aims to protect and respect User privacy. To that subject, SITUM has adopted the principles set forth in this Policy which is part of ours General Privacy Conditions and applies to the following Services (hereinafter, the “Services”):

– Our “Web sites”

  • Situm Dashboard web panel (
  • Situm Developers web (

– Our “APPs”:

  • Situm Mapping Tool
  • Situm Mapping Tool
  • Situm Mapping Tool – No gyro
  • Situm Industrial Mapping Tool
  • Situm SOS
  • Situm Maps PRE
  • Situm MRM
  • Situm MRM Mapping Tool

– Also:

  • SDKs móviles
  • Budgets and commercial information.

In accordance with the regulations on the protection of personal data, and with the provisions of Articles 13 and 14 of EU 2016/679, General Regulation on Data Protection (“GDPR”), and the Spanish Organic Law 3/2018, 5 of December, for the protection of personal data and the digital rights warranty, the purpose of this Privacy Policy, is to inform the User of the following:


SITUM TECHNOLOGIES, S.L. (hereinafter “SITUM”, or “Data Controller”), with registered address at Emprendia Building, Campus Vida, Floor -1, 15782 (Santiago de Compostela) and Tax Identification Number B70401229, is responsible for processing the data provided by users through the Web.

You can contact SITUM by postal mail at the above address, by e-mail at, or by telephone at +34 881 97 70 59.

We reserve the right to modify or adapt this Privacy Policy at any time, so please review it.


a) Our APPS, SDKs y APIs Rest will have access to the following data from your device:

  1. Anonymized unique device identifier
  2. Detailed device model information
  3. Operating system, battery level
  4. Information about nearby items, included Wi-Fi and BLE signal data
  5. Information about the mobile network.
  6. Location Data.
  7. Identifying information of the App: name, version and package.
  8. Identifying information of Situm SDK, including application version number.
  9. Generated alarms.

b) Our Web sites will access to the following data from the Web panel:

  1. Email address and password.
  2. Operating system.
  3. Browser type and settings.
  4. Cookies, according to cookies policy of Data Processor (
  5. Contact information provided by the user: name, encrypted password, surname, email, mobile number.

c) Our Web sites and SDKs will could also access to:

  1. Buildings cartography, included the location, dimensions, floor plans, points of interest, events and navigation routes.
  2. Information about user interactions with Situm Services, including device IP, accessed URLs, bug reports, system activity and exact time of access.
  3. Logos, styles, visual themes.

d) In case the user registers in Situm Dashboard and activates the module ”Workforce Tracking”, as if describes in our Master Sub scription Agreement (

  1. Name and surname of the Users created under the module.
  2. Historical relationship of devices to which each User has been associated and name assigned to each device.
  3. Organization to which each User belongs and role of the User as specified in the Platform.
  4. Start and end time of work shifts.
  5. Work patrols and compliance analytics
  6. Alarms generated by the Users, directly or indirectly.



The Data Controller will process the identification and contact data that the User provides through the contact form, registration forms and User accounts of the Websites or APPs, or when contacting the Data Controller via email, as well as other data abovementioned that the User includes when contacting for the following purposes:

  • Sign in, access and use of the APP.
  • Answer queries or requests.
  • Manage the requested service, answer requests, or process requests.
  • Inform by electronic means, concerning an application.
  • Provide information to the Users about improvements and updates of Situm Services.
  • Carry out analysis and improvements on the Webs about SITUM’s products and services.
  • Improve the business strategy.
  • Analyze user experience and troubleshoot incidents at our Website
  • Proactive contact with SITUM in order to provide technical and commercial support.

The data processing is based on the acceptance and consent of the User. In those cases, in which to make a request it is necessary to fill in a form and click on the submit button, its completion shall imply that the user has been informed and has expressly given his/her consent to the processing of his/her data in accordance with this privacy policy. We inform you that if you do not click the “checkbox” to accept the privacy policy, the submission of the information will not be allowed.

SITUM will use “Mailchimp” and “Office365” to send to the Users the communications related to the purposes above described. In this case, the User accepts: 1)the treatment carried out by Mailchimp as described in: ; and also 2) the treatment carried out by “Office 365” as described in:

In addition, SITUM can process the User contact data in order to provide technical support and commercial advice. In this case, the treatment is based on the rightful interests pursued by the Data Controller in order to engage in a commercial relationships or provide a satisfying experience to the users who have difficulties operating with the platform.

SITUM uses Hotjar in order to provide a better service and experience to the user of our Web Site. Therefore, we inform you that Hotjar uses his own cookies and other technologies to collect data of our users’ behavior and their devices. In particular, we inform that Hotjar will treat: device’s IP address anonymized; device type, device screen size; browser information; country location; preferred language used to display SITUM website. This information is stored in an anonymized user profile so neither SITUM nor Hotjar will use this information in order to identify individual users. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this link.


The User can access to SDKs and APIs REST functionalities that allow to download the platform information, the historic data of the localization or the cartographic information. We inform you by accessing to this functionality implies your give the consent of the processing with the purpose of fulfil the user requests.

Also SITUM provides SDKs and APIs REST that allows third parties to build their own apps. In this case, SITUM acts as Data Processor when a third part integrates at their app a Situm software module. In this case, SITUM is exempt from any kind of liability arising from the noncompliance of the current personal data protection regulations attributable to the Data Controller.


The personal data available in the Social Networks profiles, as well as those that the User provides to the Data Controller when contacting him/her through this channel, will be treated with the purpose of:

  • Answer the queries or requests.
  • Manage service, reply to the request, or process a request.
  • Establish a user-Data Controller relationship, and create a community of followers.

In this case, the processing is based on the acceptance of a contractual relationship in the social network environment that applies, and in accordance with its privacy policies, so SITUM recommend you the prior consultation.

SITUM will only be able to consult or cancel the data in a restricted way as it has a specific profile. These data will be treated as long as the user allows it through the different interactions that each social network allows. The User must make any rectification of the data or restriction of information or publications through the configuration of his/her profile in the social network.


In the “CAREER” section, SITUM provides the user with the e-mail address created to manage recruitment processes. The Data Controller treats the received data, both identification and contact data, as well as those that are contained in the CV provided by the applicant, for the following purposes:

  • Organization of recruitment processes for the hiring of new employees.
  • Appointment for job interviews and evaluation of applications.

The legal basis for such treatment is the consent of the candidate by submitting the CV. Situm will process to safe destruction after one year from the receipt. Once this period has elapsed, the applicant who continues interested shall forward the updated CV.


SITUM grants the possibility to subscribe to the SITUM Newsletter. The purpose of the treatment is to send the Newsletter. The User that selects the checkbox and indicates an email, gives its consent for the processing by receiving the related information. The express consent of the User is the legal basis for the processing, keeping this data as long as the interested party remain subscribed to SITUM newsletter. The User can unsubscribe and stop receiving our emails at any time and also exercise the rights recognized at GDPR and described at the following clauses.

Situm uses Mailchimp as a Marketing and Newsletter platform. By accepting the Newsletter subscription and while the subscription lasts, you agree that your information will be transferred to Mailchimp for processing (see Mailchimp’s privacy policy:

Rights of the User:

The GDPR recognizes that the User has several rights, which SITUM as Data Controller is obliged to guarantee the following rigths:

  • Information: to know if your data is being processed or not.
  • Access: to access the personal data object of the treatment.
  • Rectification: request a rectification of the data if it is are inaccurate.
  • Withdraw consent: request the deletion of the data if it is no longer necessary for the purposes for which it was collected or if you withdraw the consent granted.
  • Restrict Processing: request the limitation of the data processing, in some cases, in which case it will only be conserved in accordance with current regulations.
  • Portability: the portability of the data, which will be provided in a structured, commonly used or machine-readable format; or they may be sent to the new designated Responsible. It is only valid under certain circumstances.
  • Complain: File a claim with the Spanish Data Protection Agency or competent control authority.

In order to facilitate the process, and comply with the principle of accuracy of the data, if any data is modified, the Data Controller appreciates the User communicates that modification.

In order to exercise the aforementioned rights, the User can request a form at, or use those provided by the Spanish Data Protection Agency or an authorized third party. These forms must be signed electronically and accompanied by a copy of ID card or passport in force. The user could send these forms by mail to or postal mail at the address of the Data Controller indicated at the beginning of this text.

Depending on the exercised right, SITUM will take a maximum of one month from the date of receipt the request to reply, and two months if the subject is very complex, in which case the User will be previously notified. In any event, SITUM will adopt the necessary measures to preserve the rightful interests of the User.

Processing of third party data

As a general rule, the Data Controller will only process the data provided by its owners. In the event of receiving data from third parties, such Users must first be informed and asked for their consent. SITUM will be exempt from any liability for incompliances with this requirement.

Data of Minors

SITUM will not process data from minors under 14 years of age. Therefore, the User must refrain from providing them if he or she is under that age or, if applicable, from providing data from third parties under that age. SITUM denies any liability due to failure to comply with this requirement by the User.

Commercial communications by electronic means

If you give your express consent by checking the appropriate checkbox, SITUM will send commercial communications to the email address provided by the User. The Data Controller will store the email in the database, and will send emails until the User requests the cancellation, an option that will be available in any communication. The purposes of this particular processing are as follows:

  • Management the requested service.
  • Information by electronic means related to the application.
  • Commercial or events information.
  • Perform analysis and improvements in the delivery of emails, in order to improve commercial strategy.

Security measures we apply

SITUM has adopted an optimal level of information security, adopting the appropriate technical and organizational measures according to the state of technology to avoid the loss, misuse, alteration, unauthorized access or subtraction of Personal Data.

Communication to third parties

SITUM don’t disclosure your personal data to third parties, except in the cases stated below:

  • Legal obligation.
  • Court injunction
  • Public authorities, banks and financial entities for the collection of the service provided or product purchased; – Data Processors or Subprocessors in the extent necessary for the provision of the service, whom will have signed a contract for the provision of services that requires them to maintain the same level of privacy as the Data Controller in compliance with the GDPR. You can find a list of the Subprocessors used by SITUM in the Annex II of our Master Sub scription Agreement (

International Transfer of Personal Data.

Personal data about you may be transferred and processed on severs or computers located outside of the European Unión/European Economic Area. Safeguards measures under the GDPR are applied to the transfer.


The Web uses Cookies, if you wish to know more about them, you can do so by accessing our Cookies Policy (

Conservation of personal data

Personal data will be kept at the SITUM systems while the User are willing to use the services provide by SITUM. Once the User decide to withdraw his/her consent, the data processed for each purpose will be maintained anonymized during the legally stipulated deadlines, including the period in which judicial authorities may request them, taking into account the limitation period for legal actions.

The data processed will be maintained as long as the aforementioned legal deadlines do not expire, if there is a legal maintenance obligation, or if the legal term does not exist, until the interested party requests their suppression or revocation of the consent granted.

SITUM will keep all the information and communications related to the provision of the service, while the guarantees of the products or services last, to attend to possible claims.

Data Retention:

Situm informs you that, as a service provider of data hosting and in accordance to 34/2002 Law, from 11th july, of Information Society Services and E-commerce (LSSI), will retain for a maximum period of 12 months the essential information to identify the origin of the storage data and the starting date of the service provided. This retention aims to compliance with legal obligations which may arisen from the relationship with the User.

Modification and updated

SITUM reserve the right to make modifications and updates of this Privacy Policy at any time.

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Responsable del tratamiento: SITUM TECHNOLOGIES, S.L.
Contacto: Contacto Responsable del tratamiento:
Responsable de protección:
Finalidad y base legal: Finalidad y base legal Gestionar el envío de newsletter de SITUM sólo con consentimiento.
Legitimación: Legitimación Consentimiento expreso del interesado.
Destinatarios: Destinatarios Los datos no serán cedidos a terceros salvo obligación legal.
Plazo de conservación: Plazo de conservación Mientras la parte interesada permanezca suscrita al newsletter (en cada newsletter enviado por Situm estará disponible un link para darse de baja).
Derechos: Derechos El interesado podrá revocar en cualquier momento su consentimiento, así como ejercitar los derechos de oposición, acceso, conservación, rectificación, limitación, supresión de datos y no ser objeto de una decisión basada únicamente en el tratamiento automatizado de datos, dirigiéndose por escrito a SITUM en las direcciones indicadas.
Información Adicional: Información Adicional Puede consultar la información adicional y detallada sobre Protección de Datos en nuestra política de privacidad.