As part of our code of ethics and our compliance policy, we have developed a set of procedures and best practices for

• Identify and classify the operational and legal risks we face
• Establish internal mechanisms for prevention, management, control and reaction to them.

channel in which you find yourself. In addition to serving to detect irregular, illicit or criminal behaviour, it is a fundamental tool for the continuous improvement of prevention protocols and policies, quality standards and other internal regulations.

Throughout the process we guarantee the complainant confidentiality and indemnity, as well as anonymity if desired. We remind you that the communication of facts with knowledge of falsehood or contempt for the truth could lead to criminal or civil liability